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  • How do I place an order?
    Simply browse our products, select the items you like, choose your size and color, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions.
  • Can I modify or cancel my order?
    We process orders quickly, so modifications or cancellations might not always be possible. Please contact our customer service team as soon as possible, and we'll do our best to assist you.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
  • Do I need to create an account to place an order?
    No, you can check out as a guest. However, creating an account allows you to save your information for faster checkout in the future and track your order history.
  • What are your shipping options and delivery times?
    We offer standard and expedited shipping. Delivery times vary depending on your location and the shipping option you choose. You can find detailed information on our Shipping & Delivery page.
  • How much does shipping cost?
    Shipping costs depend on your location, the weight of your package, and the shipping option you select. You can calculate shipping costs at checkout before completing your order.
  • Do you ship internationally?
    Yes, we offer international shipping to most countries. Please check our Shipping & Delivery page for a list of countries we ship to and estimated delivery times.
  • How can I track my order?
    Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
  • What is your return policy?
    We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
  • How do I initiate a return or exchange?
    To initiate a return or exchange, please visit our Returns and Exchanges page and follow the instructions.
  • Who pays for return shipping?
    Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
  • When will I receive my refund?
    Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
  • How do I find the right size?
    Please refer to our size chart on each product page for detailed measurements. If you have any questions, feel free to contact our customer service team.
  • Are your products true to size?
    Our products generally run true to size, but please refer to the size chart on each product page for the most accurate fit.
  • How do I care for my clothing?
    Care instructions are provided on the garment's label. We recommend following these instructions to ensure the longevity of your clothing.
  • How can I contact customer service?
    You can contact our customer service team by email at support@jumperwear.com and we will get back to you as soon as possible.
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